Task escalation notifications are sent when a task becomes overdue. These notifications can be triggered in one of two ways:
Note
Escalation notifications can be sent as Email, SMS, or both.
The configuration of these time intervals and occurrences is explained below:
Consider the following example:
An organization wants to notify a manager when employees do not complete their assigned tasks on time. The administrator configures task escalation notifications and selects the trigger type as Repeat in Hours.
With this configuration, notifications are sent at fixed hourly intervals after the task deadline.
The configuration is interpreted as follows:
Based on this configuration, three notifications are triggered:
Using the same example, the administrator selects Occurrences as the trigger type while configuring task escalation notifications.
With this configuration, the specified number of notifications is distributed evenly within each configured time range.
The configuration is interpreted as follows:
Based on this configuration, three notifications are triggered: