The Payment Operations Management solution uses App Events to notify operations teams and customers automatically at key stages.
| Trigger | Notification |
|---|---|
| Reconciliation exception raised | Assigned operations user is notified |
| Chargeback nearing Representment Deadline | Merchant and case owner are notified |
| Chargeback case resolved | Cardholder and merchant are notified |
| Refund SLA at risk | Case owner is notified |
| Refund completed | Customer is notified |
To learn more about event configuration used in this implementation, refer to the Application Events article.