Task Escalations
  • 20 Oct 2022
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Task Escalations


The notifications that are sent to escalate regarding an overdue task. 

The escalation notifications trigger either based on the defined intervals of time (Repeated in hours) or based on the number of occurrences.

NOTE
The notifications can be either Emails or SMS or both

The configuration of these time intervals and occurrences is explained below:

1. Frequency (Repeat in hours)

Let us take an example:

Assume escalation notifications are configured to a manager if the employees haven't completed their assigned tasks on time which varies hourly from the deadline time. In this case, the org. admin can configure the task escalation notifications and select the trigger type as Repeat in Hours while configuring the task escalations.

Refer to the sample configuration given below:

In this case, the escalation notifications will get triggered based on defined time interval (In Hours)

The following is an explanation of the above configuration:

Row 1: Beginning from deadline to 6 hours after the deadline for every 3 hours a notification will be triggered.

Row 2: Beginning from 6 hours after deadline to 12 hours after deadline for every 6 hours a notification will be triggered.

As a result of the above configuration three notifications will be triggered, as detailed below.   

1st notification: 3 hours after deadline (deadline + 3 hours)

2nd notification: 6 hours after deadline (3 hours + 3 hours)

3rd notification: 12 hours after deadline (6 hours + 6 hours)

2. Number of occurrences

Refer to the same use case example as above but, in this case, the org. admin can configure the task escalation notifications and select the trigger type as Occurrences while configuring the task escalations.

Refer to the sample configuration given below:

The following is an explanation of the above configuration:

Row 1: Beginning from deadline to 6 hours after that, 1 notification will be triggered.

Row 2: Beginning from 6 hours after the deadline to 12 hours after the deadline, 2 notifications will be triggered.

As a result of the above configuration three notifications will be triggered, as detailed below.   

1st notification: 6 hours after deadline (deadline + 6 hours)

2nd notification: 9 hours after deadline (6 hours + 3 hours)

3rd notification: 12 hours after deadline (9 hours + 3 hours) 


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