Set up personal service providers for Email & SMS notifications

An overview of how to configure 3rd party service providers (Email & SMS) in Quixy

After this article, you will know:

• What is the use of Email and SMS configuration in preferences
• How to configure an Email server 
• How to configure SMS server

Email & SMS option in Preferences is used to setup custom email & SMS sender for your organization, i.e., you can customize sender email address and sender SMS name for all notifications in the application sent through Quixy.

For example, the emails which are sent from Quixy will have email address as notifications@quixy.com, you can change that to be notifications@slcs.com. The SMS notification which is sent from Quixy will have name like VVTQXY, you can change it to whatever name you want, maybe, SLCSUK.

How to configure (Email)?

To configure a new sender email address, you need to enable the Custom Email Sending Configuration option and provide all the required details. Refer to the image below to know about the required details.

• Give an Email Address by which the emails will be sent from Quixy. 
• SMTP Client: An SMTP Client allows sending of e-mail notifications using a SMTP server. Simple Mail Transfer Protocol (SMTP) is a widely used protocol for the delivery of e-mails between TCP/IP systems and users. Nowadays, SMTP servers usually require a client authentication using credentials.

For example, An SMTP client for Gmail, An SMTP (Simple Mail Transfer Protocol) server is an application that's primary purpose is to send, receive, and/or relay outgoing mail between email senders and receivers. ... When you send an email, the SMTP server processes your email, decides which server to send the message to, and relays the message to that server.

• Give the User ID and Password of your company.
• Give the SMTP port, modern email servers use port 587 for the secure submission of email for delivery. For example, if you use an email client software like Outlook or Apple Mail, it is most likely is configured to use this port to send your messages.

How to configure (SMS)?

To configure a new SMS sender you need enable the Custom Email Sending Configuration button to fill the required details, Refer to the image below to know about the required details.

• Give the SMS Gateway URL, your SMS address is the email address associated with your cell phone and is determined using your mobile phone number and mobile service provider. For example, if your mobile phone number is 555-123-4567 and your mobile service provider is AT&T, your SMS address would be 5551234567@txt.att.net.
• Enter user id provided by your SMS service provider.
• Enter secret key provided by your SMS service provider.
• Enter sender id with which you want to send SMS messages.

Multiple From Emails in a Single SMTP

Admins can configure multiple "From Email" addresses with the same or different SMTP setups, allowing greater flexibility in managing email communications. Along with the one "From Email" configuration, address could be used, but now multiple addresses can be added to suit various functions.

Admins can set one address as the default, ensuring that it’s used for the majority of outgoing emails, such as app notifications. However, when specific communications require a different address, admins can easily override the default and choose a more appropriate "From Email" address based on the situation. This setup helps in organizing email communications by function or department, ensuring that recipients can easily identify the sender.

For instance, a company can assign different "From Email" addresses to various teams:

• Support Team: support@company.com
• Billing Department: billing@company.com
• Marketing Team: marketing@company.com

While the support email address may be set as the default for most notifications, the billing department can use their own email address for sending invoices, and marketing can use theirs for promotional communications. This improves the clarity and organization of emails, ensuring that the right team is represented in each message.